1. Information we are required to give you

Specification of Goods

1                  The Goods are described in the Order.

2                  We may have shown you samples, drawings, illustrations, catalogues or brochures to provide   you with an approximate idea of the Goods, layout or positioning that they may vary slightly   from the colour or composition shown, if you are unhappy with product presented we would   always honour the right for you to let us know.

3             We have taken measurements for your Goods to enable Us to order the right materials to  complete your order. It may be necessary for us to carry out a survey to verify our                       measurements and to develop an Installation Plan (see Preparatory Work.

Performance Calculations

4     We have estimated the energy performance calculations and provided these with Your                quotation. Our standard calculations are based on the approved HIES, EIC,PVS and MCS               Calculations. Where We have referred to energy inflation or other statistical information, We   have used information publicly available from the Office for National Statistics.

5     The performance of energy systems is impossible to predict with certainty due to the                       variability in fuels and energy sources, climatic variations, local obstructions or environmental    conditions and differences from location to location. The estimates provided in this contract    are for guidance only and must not be considered as a guarantee of performance.

Preparatory or Emergency Work

6                  We will commence work on preparing the Goods for delivery and developing an Installation   Plan from the Commencement Date. We may, at Our discretion, wait until Your right to change  Your mind elapses (see Rights to Change Your Mind).This must be the exact same legal entity    name as shown on your HIES Certificate.

7         Our preparatory work may include a survey of Your property, assessment for an Energy              Performance Certificate (EPC) or any other preparatory matter. Our fees and charges for                  preparatory work are clearly shown on the Order. By placing the Order, You give Us                          permission to go ahead with any Preparatory Work specified in the Order. If You change Your    mind and cancel the Contract after commencement of these Preparatory Works, You will be  charged a reasonable proportion of the fees shown for them on the Order.

8                  If You have requested Emergency Works, this will be clearly shown on the Order and You shall     be deemed to have given Us permission to commence with these Emergency Works straight     away. In this case We may take temporary action to make Your property safe, secure and   watertight, before completing a full repair or replacement as set out in the Order You   understand that this means You cannot change Your mind and cancel the Contract in           respect of those Emergency Works.

Variations

9                  We may need to make minor changes to the Goods specified on the Order if there is a change   in laws, regulatory or technical requirements or improvements. These changes will not      adversely affect the use or nature of the Goods.

10        You may ask Us to make changes to the specification of the Goods in advance of delivery. We    will then advise You if Your requested change is possible and any consequences of that,   including to the Price, the Delivery Date or anything else. Any agreed change will be        confirmed by Us in writing.

11                During Our Preparatory Work (perhaps as a result of a survey or as a result of Your EPC    assessment), it may be necessary to make more substantial changes to the Order. We will    discuss these with You to determine if the change is possible and any consequences of that,    including the Price, the Delivery Date or anything else. If significant changes  are required, We    will place the Contract on hold for up to 14 days to enable You to consider whether or not You   wish to proceed. At the end of 14 days, if no agreement on changes is reached, the Contract    will be terminated. You will receive a refund of any deposit paid within a further 14 days less,    at Our discretion, any fees and charges due for the Preparatory Work completed so far. Any    agreed change will be confirmed by Us in writing.

Changing Your Mind

12            You have the right to change your mind and cancel this Contract within 14 days from the date   of signing the contract without giving any reason. This does not apply to the extent that the   Contract includes Emergency Works.

13         To change Your mind and cancel the Contract in accordance with the above clause You should      tell Us as quickly as possible and confirm this in writing. We have supplied a tear off slip below    which You can use, but You do not need to. You can notify Us by any means (see Contact Us).

14    You should think carefully about the consequences of cancelling the Contract at different     stages. However, You may change Your mind and cancel the Contract from the                                 Commencement Date to14 days after the date of signature. This is over and above Your                statutory rights. In the event that you have requested an express installation, you waive your                             rights to contract cancellation and the 14 day cancellation period is not applicable in this                                  instance.

Charges

15       You reasonable fees for the work done so far and the reduced value of the Goods. If the work  has been completed, this could mean that you could be charged a significant proportion of the  agreed price.

Delivery and Installation

16        Any additional delivery or installation costs will be shown on the Order (or any  agreed     variation to it),otherwise Your delivery and installation costs are included in the Price.

17    We aim to complete the delivery and installation on or about the Delivery Date, but We will     liaise with You over any reasonable changes to that.

18     If a change or delay is caused by something that is within Our reasonable control, We will   notify You as soon as reasonably possible and agree with You an alternate Delivery Date. We     will take steps to minimise the delay and, if the delay lasts for more than 60 days from the         original Delivery Date (unless You have asked for a longer period), We will allow You to cancel   the Contract. You will receive a refund of any deposit paid within a further 14 days less, at            Our discretion, any fees and charges due for the Preparatory Work completed so far.

19        If a change or delay is caused by something that is not within Our reasonable control (see    Events Outside Our Control),We will notify You as soon as reasonably possible and the change   or delay and the reasons for it. All work will be completed within a reasonable time.

20                We will prepare for You an Installation Plan. Once this has been created and sent over along    with all of the calculations and information regarding the system, as long as you are happy    you can then   sign this and we can continue with the process.

21       Each installation is different and the specific requirements for Your installation will be set out   in Your Installation Plan, but generally:

21.1        You permit Us (Our installation team and contractors ) safe access to, around and egress from     the installation site at all reasonable times and, unless otherwise stated in Your Installation    Plan and agreed by You, between the hours of 08:00 and 18:00.

21.2       You agree to have relocated any television systems at or near to the energy systems                       installation; and

21.3            You agree to provide Us (Our installation team and contractors) with access to hot and cold    running water and reasonable use of Your power supply whilst onsite.

22             We will ensure that there is adequate sheeting, protective covering and barriers to prevent     unnecessary   damage to Your  home. This includes for the prevention, as far as is reasonably   practicable, of the spread of dust or rubble.                                                                                                                                                                                

23             We remove all waste from site

24          In circumstances where We agree to remove waste from the installation site, You understand    that unless We agree otherwise, We shall not be responsible for removing any waste which is   not produced as a direct consequence of Our performance of the Services or delivery of the    Goods, that is hazardous (including but not limited to asbestos),or which otherwise comes    from Your home or garden.                                                                                                                                                                              

25                It is possible that a problem with Your property will become apparent during the course of the    installation. This could include structural defects, underground obstructions, presence of      asbestos or hidden cabling. We will draw this to Your attention as soon as possible and agree     with You a plan to resolve the problem if possible, which may involve You bringing in other  contractors which will be at Your expense or additional costs to Your planned works.

Permission and Approvals

26         You are responsible for gaining any necessary approvals including but not limited to any     planning permissions, building regulations, local authority permits and approvals, landlord    approval or deed of covenant. By permitting Us to provide the Goods and carry out the    Services You warrant to Us that this has been done. The customer will be liable for planning    or listed building consent, conservation and heritage consent, local authority building    control, any structural consents.

27      We are responsible for the registration of Your installation with HIES. We are responsible for     your registration with MCS ,EPVS, NAPIT and electrical certification. Obtaining Ownership of the    Goods

28      You take responsibility for the risk of damage or loss to the Goods from the date that We              complete the Services.

Payment Terms

29       The full Price is shown clearly on the Order. We may amend the Price, by agreement with You,    following a survey or any other additional matters that arise in the course of delivering the    Services.

30         You will pay for the Goods and Services as follows:

30.1            You will pay Us adeposit of up to 25% of the Price,on receipt of the Order Confirmation [NOTE: HIES will not cover deposits in excess of 25%] You will pay a balance of 35% upon deleivery of materials to site. You will pay 40% on completion of the installation. All certifications will only be granted by the installation contractor/subcontractor upon receipt of final balance payment to us. We will not be held liable for any failure of the subcontractor to provide any materials or certificates that are they are legally obliged to do so under their contractual agreement with us. 

30.2            Once the Goods have been manufactured they will  be assigned to You and You will pay Us a    further staged payment, this is for the materials used during installation.

30.3            On completion of the installation, You will pay the balance of any sums due on satisfaction of  completion.

31                We accept payment by cash, cheque, bank transfer, debit or creditcard.

32                The non-payment of any payments due by the relevant due date, may incur additional   charges. We may levy interest at a rate of up to 3% above the base rate of Lloyds Bank. Any   interest due will be calculated and added to Your bill and accrue from the date on which    payment was due to the date of payment whether before or after any judgment. We may    also add any legal, debt recovery or processing fees to the amount due.

Defective Goods or Service

33                We make every effort to supply and fit Goods to Your complete satisfaction. However, if You   have a concern or complaint about the Goods or Service please let Us know as soon as possible     See Contact Us).

34          If  You do identify a fault or problem with the Goods ,we will investigate the fault, which may  include coming back to Your property if necessary. You agree to cooperate with Us to enable Us   access to Your property and to resolve Your complaint.

35        We do not accept liability for the following faults with Your installation:

35.1            any damage caused by You following the completion of installation;

35.2            any damage caused by You, or anyone acting for You ,in attempting to repair the fault without   Our consent; or

35.3            any damage caused by fair wear and tear of the Goods.

36                The CRA states that if You have a problem with the Services ,then You can ask Us to repeat or   fix the Services if it’s not carried out with reasonable care and skill, or get some money back if   We can’t fix it.

37                TheCRAstatesthattheGoodsmustbeasdescribed,fitforpurposeandofsatisfactory quality. If You  have a problem with the Goods:

37.1     within30daysthenYouareentitledtoanimmediaterefund;

37.2      after30daysbutwithin6months then if We are unable to repair or replace the Goods, then You    are entitled to a full refund; or

37.3            after 6 months but within 6 years then if the Goods do not last for a reasonable period of time    then You may be entitled to some money back.

38       If you reject the goods and seek a full refund, as long as you are happy we can come to the    property to remove them. You should plan carefully for this. We will carefully remove the   Goods and leave Your property safe, secure and  watertight. It is likely to be impossible to 

   refit Your old goods back into the property and We are under no obligation to do so.                      However, We will ensure that any gas or water pipes are safely capped off and Your                       property  boarded up or sealed so that it is temporarily protected from bad weather.

39                The Goods may have a manufacturer guarantee and, if the fault is a manufacturing fault, We     will work with the manufacturer to repair or replace the Goods. For convenience, many      manufacturers prefer to deal directly with You if it is   a manufacturing fault, but We retain      primary responsibility for resolving Your concern or complaint.

Dispute Resolution

40                In the event of You and Us being unable to resolve any dispute to Your satisfaction, You can    refer Your case to Our nominated alternative dispute resolution provider t hrough HIES. Our     nominated providerisDisputeResolutionOmbudsman,1-5ArgyleWay, Stevenage, SG1 2AD (     registered company number 04351294) and You can contact them via HIES at:

1. Tel:             03443245242
2. Email:      info@hiesscheme.org.uk
3. www.hiesscheme.org.uk

41                The parties agree that, in the event of a dispute, We will attempt to resolve the dispute through                      using HIES’s alternative dispute resolution services.

42                This Contract is subject to the law of England and Wales and subject to the agreement of the   parties to attempt to resolve a dispute through alternative dispute resolution, the courts of   England and Wales shall have exclusive jurisdiction to hear  any dispute arising from this    Contract.

43       f any court, ombudsman or any other competent authority decides that any                             aspect of any term of this Contract is invalid or unenforceable, that aspect of that term shall be   severed from the Contract and shall have no effect on the remainder of the Contract.

Limitation of Liability

44    Neither party shall be liable for any death or personal injury caused by its negligence or any    negligence of its subcontractors, any fraud or fraudulent misrepresentation committed by it    and for any other loss or damage suffered by the other party which is a direct consequence of     the relevant party’s breach of its obligations under this Contract and whether in contract,   breach of statutory duty or otherwise. In the event of loss or damage, the party suffering the    loss or damage shall    be required to take reasonable steps to mitigate the loss or damage.

45                Neither party shall be liable to the other for any loss or damage which is an indirect, special or   consequential outcome of its breach of its obligations under this Contract and whether in   contract, breach of statutory duty or otherwise.

Events Outside our Control

46                We will not be  liable for the consequences of any events that are outside of Our reasonable   control and which includes, but is not limited to:

46.1    Civilcommotion,civilwar,riot,invasion,armedconflict,terroristattackorthreatof terrorist attack,   war or threat or preparation for war;

46.2            Acts of God, collapse of buildings, fire, explosion, inclement weather, storm, flood, subsidence,   drought, epidemic or natural disaster;

46.3            Impossibilityofuseofrailways,shipping,aircraft,motortransportorothermeans of public or    private transport;

46.4            Impossibilityofuseofpublicorprivateutilitynetworksortelecommunications;

46.5            Theacts,decrees,legislation,regulationsorrestrictionsofanygovernment,whether national or                            local; or

46.6            Strikes or labour unrest (otherthaninrelationto Our own employees).

47                The obligations of the parties under this Contract are suspended for the period for which such     a Specified Event continues, and extended for the duration of that period.

Transfer of Rights and Third Parties

48                We may transfer Our rights and obligations under this Contract to a suitably qualified third     party of Our choosing. We will tell You in writing if this happens and We will ensure that the     transfer will not affect Your rights under this Contract.

49                You may not transfer Your rights and obligations under this Contract to any other person      without Our consent. Except that, if We are in default of any award made by Our nominated     alternative dispute resolution provider You may transfer Your rights to HIES for the purpose     of recovering that award from Us.

50        This ContractisbetweenYouandUs.Totheextentpermittedbylaw,nothirdpartyhas any rights to   enforce any of the terms of this Contract.

Using your Personal Information

51                We will use the personal information You provide to Us in accordance with the Data Protection                    Act 1998 and more specifically to:

51.1            Supply the Goods and Services to You;

51.2            Process any  payments that You make for the Goods and Services, including if necessary   conducting credit reference checks;

51.3            Register Your installation with any relevant bodies, including Your deposit protection and    insurance backed guarantee and any competent persons scheme;

51.4          Address any concerns or complaints t hat You have about the Goods and Services,  including    liaison with HIES and The Ombudsman Service L imited (registered company number    13254685); or       Where the law requires Us to share Your information with third parties    ,including law enforcement agencies; and by entering into the Contract You expressly signify     Your acceptance to  Our processing of Your personal information in these ways.

52                We will use Your information in accordance with Your wishes and You may notify Us of any       changes to those wishes (See Contact Us).

Contact Us

53                If you need to write to us, you may do so at:

                       SUSTAINABLE PROJECT SOLUTIONS LTD ,Unit C , 22 Wenlock Road, London, N1 7GU                                             info@sustainableprojectsolutions.co.uk

54                If You change your mind and decide to cancel the Contract, You may doso by contacting Us or      sending Us this form (You do not have to use this form):

                     SUSTAINABLE PROJECT SOLUTIONS LTD ,Unit C , 22 Wenlock Road, London, N1 7GU                                           info@sustainableprojectsolutions.co.uk